FAQ
Select a category below or scroll to browse all categories. If you have further questions contact uconf@collegenet.com.
Categories
Accounting
Q. I asked for a bill, can I now change it to pay with a credit card?
A. Yes, pay your invoice with a credit card online at: https://corp.collegenet.com/invoicepayment.html.
Q. How can I get a receipt for my online payment?
A. Your registration confirmation email includes the amount paid and acts as your receipt. If your accounting department requires something additional, contact uconf@collegenet.com.
Conference Hotel
Q. Where does the conference take place?
A. The Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR 97204. Sessions and registration take place in meeting rooms on the Ballroom, Plaza Level, and Third Floor levels of the Main Tower of the hotel.
Q. The conference hotel block is full (or full on some days) and I cannot get the rate for my entire stay, what can I do?
A. For best opportunity, secure your hotel reservation as early as possible. If the online registration site shows no availability of the rate, be sure to call the hotel direct (503-226-1611). The hotel can often help with securing the rate on days where the rate IS available. And, you can sometimes be put on a waiting list for cancellations on days where the rate isn't available.
Q. The conference block is entirely full, can you add more rooms to the block?
A. Not often. Because the conference takes place in summer when the city is busiest, most often there are not any rooms that we can add.
Q. I can't get into the conference hotel and other downtown hotels are either full or the rates are very high. What can I do?
A. The MAX train line provides a fast, efficient way to commute downtown, and it runs daily 5am - midnight. Two convenient hotel areas which are served by the MAX line are Oregon Convention Center hotels and Portland International Airport hotels.
Cancellations & Substitutions
Q. Are substitutions permitted?
A. Yes with few exceptions, if you would like to substitute one attendee for another, contact uconf@collegenet.com.
Q. What is your registration and refund policy?
A. All current CollegeNET customers are invited to attend this conference. By registering, you agree that you are a user of our products and services in good standing. You agree that your name as an attendee may be published. However, no list of attendees may be used for any commercial purpose by a third party. You agree that images, audio, or video of you recorded by CollegeNET may be used for educational or conference promotional purposes.
If you need to cancel your conference registration and/or an optional training course, full refund will be made when you cancel by June 30, 2023. No full refunds or invoice recalls can be made for cancellations of conference registrations or training course registrations unless notification is received by CollegeNET by June 30, 2023. Cancellations received after June 30, 2023 are eligible for a 50% refund if CollegeNET is notified by July 10, 2023. After July 10, 2023, no refunds or invoice recalls in any amount will be issued.
Q. Are there exceptions to your cancellation policy?
A. Exceptions are made on a case-by-case basis involving situations of personal or family emergency.
Ground Transportation
Q. How can I get from the airport to the conference hotel?
A. The best way to understand your options is to visit the link below. There are shuttle options, taxis and the Tri-Met MAX Light Rail commuter train which provides a quick, easy trip downtown within two blocks of the Hilton Hotel.
https://www.flypdx.com/GroundTransportation
Guests
Q. Which events can my guest attend with me?
A. With a $75 fee for each event ($150 total if you choose both) your guest can attend the Opening Event and the Farewell Dinner. A guest badge is required.
Q. Can my guest come to breakfast with me?
A. No, breakfast is set for registered attendees only as it is just prior to general session. Room seating and catering amounts are optimized for the number of conference attendees.
Q. Can my guest attend sessions with me?
A. No, your registration allows for only you to attend sessions.
Meals
Q. What's included with regard to food and beverage in my conference registration?
A. Three breakfasts (Monday - Wednesday) and two dinners (Sunday and Wednesday) are included in your conference registration.
Q. I have a special dietary need, can it be accommodated?
A. If you have stated your dietary needs on your registration form, we do our best to accommodate them. If you did not state dietary needs on your registration form, you should contact uconf@collegenet.com as soon as possible.
Restaurants
| Restaurant | Description | Walking Distance from Fox Tower |
Reservations Y/N |
Website |
|---|---|---|---|---|
| Bullard Tavern 813 SW Alder St. |
American, $11-$30 | .2 | Y | https://www.bullardpdx.com/ |
| Dar Salam 320 SW Alder St. |
Iraqi with gluten-free and vegan options $20-$28 |
.3 | Y | https://darsalamrestaurant.com/ |
| Gracie's 729 SW 15th Ave. |
American, $20-$50 | .4 | Y | https://www.graciesdining.com/ |
| Higgins 1239 SW Broadway |
Northwest Fare, $31-$60 | .2 | Y | https://higginsportland.com/ |
| Kalé 50 SW Pine St. |
Japanese Curry, $10-$13 | .6 | N | https://www.kalepdx.com/ |
| Lechon 113 SW Naito Pkwy |
South American, $31-$60 | .7 | Y | https://lechonpdx.com/ |
| Maya's Taqueria 1000 SW Morrison St. |
Budget Friendly Mexican, $7-$15 | .1 | N | https://www.yelp.com/biz/mayas-taqueria-portland |
| Mediterranean Exploration Co. 333 NW 13th Ave. |
Mediterranean/Middle Eastern, $11-$30 | .7 | Y | https://www.mediterraneanexplorationcompany.com/ |
| Mucca 1022 SW Morrison St. |
Italian, $50+ | .2 | Y | https://muccaosteria.com/ | Ramen Ryoma 1037 SW Morrison St. |
Japanese, $11-$16 | .1 | N | https://www.ramenryoma.net/ | Southpark Seafood 901 SW Salmon St. |
Seafood, $31-$60 | .1 | Y | https://southparkseafood.com/ | Swine Restaurant, Moonshine and Whiskey Bar 808 SW Taylor St. |
Modern-rustic locale with a warm vibe for farm-to-fork pub plates, craft cocktails & many whiskies. | .1 | Parties > 10 | https://swinemoonshine.com/ | Tanaka 678 SW 12th Ave. |
Japanese food and French pastry, $10-$15 | .6 | N | https://tanakakatsusando.com/ | Tai Peacock 219 SW 9th Ave. |
Thai, $10-$20 | .4 | N | http://www.thaipeacockpdx.com/ | Toki 580 SW 12th Ave. |
Modern Korean, $11-$30 | .3 | Y | https://www.tokipdx.com/ | Urban Farmer 525 SW Morrison St. |
American, $11-$30 | .2 | Y | https://www.urbanfarmersteakhouse.com/location/urban-farmer-portland/ |
Tourism
Q. What can I do for fun while in Portland in my free time?
A. The best site to explore your options is: https://www.travelportland.com/.
Safety
Q. Are you making any changes to the conference due to the recent COVID-19 pandemic?
A. Some of your colleagues and compatriots will be more comfortable wearing masks at gatherings. Please feel free to wear a mask if that helps you to feel safe. And please respect the wishes of your fellow conference attendees to skip hugs, handshakes, and exchanging business cards. Consider connecting through the Forum here as an alternative: https://www.series25.community/group/5-2023-user-conference.
Q. Has downtown Portland changed a lot? Will I still be able to visit restaurants and coffee shops and Powell’s?
A. Downtown Portland has changed quite a bit in the last few years. Similar to many urban areas in the U.S., there are a lot fewer downtown workers than in the past. And as you likely heard in the news, we had our share of challenges. That said, Portland made a list of 20 best places to visit in the U.S. in a recent Forbes article. And we have many excellent restaurants, shops, parks and coffee shops to visit, many within walking distance of the Hilton. If you’re unsure about neighborhoods and how they may have changed, check with a CollegeNET staff person.
Tourism
Q. What can I do for fun while in Portland in my free time?
A. The best site to explore your options is: https://www.travelportland.com/.
Training Classes
Q. Where are the pre-conference training and post-conference training classes held?
A. These are held at the CollegeNET offices at 805 SW Broadway, Suite 1600, Portland, OR, 97205. Our offices are just across the street from the Portland Hilton Hotel main tower building.
Q. I have registered for a pre- or post-conference class. When will I receive more information about the class?
A. Usually within 4 or 5 working days of submitting your registration for the class, you will receive additional details about the class via email.
Q. Who should I contact if I have a question about the class I have registered for?
A. 1) For any pre-conference class (Scheduling Track), contact: training@collegenet.com. 2) For the post-conference (Admissions Track), contact: jeblen@collegenet.com.