FAQ

Select a category below or scroll to browse all categories. If you have further questions contact Dawna Allison.

Accounting

Q. I asked for a bill, can I now change it to pay with a credit card?

A. Yes, pay your invoice with a credit card online at: http://corp.collegenet.com/invoicepayment.html.


Q. How can I get a receipt for my online payment?

A. Your registration confirmation email includes the amount paid and acts as your receipt. If your accounting department requires something additional, contact dallison@collegenet.com.


Q. How can I pay for my excursion or guest separately from my conference registration?

A. Our registration form only accepts one form of payment per transaction. But, If you register and ask to be billed, invoices for extra activities are automatically billed on separate invoices. You can pay those invoices directly yourself.

Or, you can use the optional activities form at the link below to add items to your existing registration and pay online separately.

https://www.applyweb.com/public/register?s=cnucact


Conference Hotel

Q. Where does the conference take place?

A. The Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR 97204. Sessions and registration take place in meeting rooms on the Ballroom, Plaza Level, and Third Floor levels of the Main Tower of the hotel.


Q. The conference hotel block is full (or full on some days) and I cannot get the rate for my entire stay, what can I do?

A. Each year, our conference room block does fill up. For best opportunity, secure your hotel reservation as early as possible. If the online registration site shows no availability of the rate, be sure to call the hotel direct (503-226-1611). The hotel can often help with securing the rate on days where the rate IS available. And, you can sometimes be put on a waiting list for cancellations on days where the rate isn't available.


Q. The conference block is entirely full, can you add more rooms to the block?

A. Not often. Because the conference takes place in summer when the city is busiest, most often there are not any rooms that we can add.


Q. I can't get into the conference hotel and other downtown hotels are either full or the rates are very high. What can I do?

A. The MAX train line provides a fast, efficient way to commute downtown, and it runs daily 5am - midnight. Two convenient hotel areas which are served by the MAX line are Oregon Convention Center hotels and Portland International Airport hotels. The cost to commute would be $5 per day roundtrip.


Cancellations & Substitutions

Q. Are substitutions permitted?

A. Yes with few exceptions, if you would like to substitute one attendee for another, contact dallison@collegenet.com.


Q. What is your registration and refund policy?

A. All current CollegeNET and Contribute.com customers are invited to attend this conference. By registering, you agree that you are a user of our products and services in good standing. You agree that your name as an attendee may be published. However, no list of attendees may be used for any commercial purpose by a third party. You agree that images, audio, or video of you recorded by CollegeNET may be used for educational or conference promotional purposes.

If you need to cancel your conference registration and/or an optional training course, full refund will be made when you cancel by July 5, 2019. No full refunds or invoice recalls can be made for cancellations of conference registrations or training course registrations unless notification is received by CollegeNET by July 5, 2019. Cancellations received after July 5, 2019 are eligible for a 50% refund if CollegeNET is notified by July 18, 2019. After July 18, 2019, no refunds or invoice recalls in any amount will be issued.

If you need to cancel an optional Sunday excursion or a guest attendee for a social event, full refund will be made when you cancel by July 18, 2019. No refunds or invoice recalls can be made for cancellations of optional excursions or guest attendees unless notification is received by CollegeNET by July 18, 2019.


Q. Are there exceptions to your cancellation policy?

A. Exceptions are made on a case-by-case basis involving situations of personal or family emergency.


Excursions

Q. I want to register for an excursion but I've already submitted my conference registration form. How can I do that?

A. Use the optional activities form at the link below to add items to your existing registration.

https://www.applyweb.com/public/register?s=cnucact


Q. How can I pay for my excursion or guest separately from my conference registration?

A. Our registration form only accepts one form of payment per transaction. But, If you register and ask to be billed, invoices for extra activities are automatically billed on separate invoices. You can pay those invoices directly yourself. Or, you can use the optional activities form at the link below to add items to your existing registration and pay online separately.

https://www.applyweb.com/public/register?s=cnucact


Q. I registered for an excursion, when will I receive more detailed information about it?

A. Approximately two weeks prior to the conference you'll receive email information about your excursion. But if you have a question sooner, contact dallison@collegenet.com.


Q. Can I register for an excursion onsite in Portland?

A. Unfortunately, final head counts for excursions are given to tour operators prior to the conference. The only opportunities for adding excursions onsite are in the event of last minute cancellations.


Q. If I register for an excursion before the deadline, will I have my pick of all offered excursions?

A. Not necessarily. Some excursions, due to their nature, will have capacity constraints. Some will fill prior to the registration due date.


Ground Transportation

Q. How can I get from the airport to the conference hotel?

A. The best way to understand your options is to visit the link below. There are shuttle options, taxis and the Tri-Met MAX Light Rail commuter train which provides a quick, easy trip downtown within two blocks of the Hilton Hotel at an affordable $2.50 each way.

http://www2.portofportland.com/PDX/GroundTransportation


Guests

Q. Which events can my guest attend with me?

A. Your guest can attend an excursion with you if you purchase an additional space. Also, with a $65 fee for each event ($130 total if you choose both) your guest can attend the Opening Event and the Farewell Dinner. A guest badge is required. Your guest can also visit our offices with you on Monday night for the Office Tour and Reception. No guest badge is required for this event.


Q. Can my guest come to breakfast with me?

A. No, breakfast is set for registered attendees only as it is just prior to general session. Room seating and catering amounts are optimized for the number of conference attendees.


Q. Can my guest attend sessions with me?

A. No, your registration allows for only you to attend sessions.


Meals

Q. What's included with regard to food and beverage in my conference registration?

A. Three breakfasts (Monday - Wednesday) and two dinners (Sunday and Wednesday) are included in your conference registration. Monday evening we also host appetizers and beverages in our offices, but not a full dinner.


Q. I have a special dietary need, can it be accommodated?

A. If you have stated your dietary needs on your registration form, we do our best to accommodate them. If you did not state dietary needs on your registration form, you should contact dallison@collegenet.com as soon as possible.


Tourism

Q. What can I do for fun while in Portland in my free time?

A. The best site to explore your options is: http://www.travelportland.com.


Training Classes

Q. Where are the pre-conference training and post-conference training classes held?

A. These are held at the CollegeNET offices at 805 SW Broadway, Suite 1600, Portland, OR, 97205. Our offices are just across the street from the Portland Hilton Hotel main tower building.


Q. I have registered for a pre- or post-conference class. When will I receive more information about the class?

A. Usually within 4 or 5 working days of submitting your registration for the class, you will receive additional details about the class via email.


Q. Who should I contact if I have a question about the class I have registered for?

A. 1) For any pre-conference class (Scheduling Track), contact: training@collegenet.com. 2) For the post-conference (Admissions Track), contact: pwong@collegenet.com.


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